FAQ

What is your warranty policy?

1 year from purchase date, unlimited mileage.  Should a problem arise, we'll have you ship the pump back to us to test and repair.  Any warranty repairs are turned around quickly provided parts are available.  We do not ship replacement parts prior to evaluating your existing products.  Email sales@performancefuelingsolutions.com for support.

What is your return policy?

Return requests must be made within fourteen (14) days of the original ship date. Approved returns are subject to a 20% restocking fee and must be received in new, unused, 100% resalable condition with original packaging.

Orders that qualified for free shipping will have actual outbound freight deducted from the refund. Canceled orders are subject to a 3% processing fee.

Special order and custom components are non-returnable.

For full details and RMA instructions, please see our complete Return Policy page.

Please return the same fuel pump assembly that was supplied under your order. Returns are inspected upon receipt and refunds are issued only after the returned item is verified.

My fuel pressure is lower than expected.  Does that mean the pump is bad?

Not necessarily.

A vehicle log shows the result of the complete fuel system, not the isolated capability of the pump by itself. If low-pressure fuel is dropping during a pull, that means the system is not maintaining the desired pressure under those conditions. That is useful information, but it does not automatically identify the pump as the cause.

Low-pressure fuel issues can be caused by several different areas, including:

• pump output
• pump installation
• voltage or wiring supply
• EKP / fuel pump control strategy and/or learning
• regulator behavior
• fuel line restriction
• siphon or tank transfer issues
• flex fuel sensor or plumbing restriction
• port injection plumbing or demand including external regulators, if used
• tune/calibration/safety strategy
• sensor accuracy or logging interpretation

The pump is one possible cause, but it is not the only possible cause.

Our pump assemblies are verified by testing flow and behavior at known pressures and voltages. That test isolates the pump assembly from the rest of the vehicle and confirms what the pump itself is capable of producing.

Swapping parts on the car, changing the tune, changing fuel content, or comparing logs before/after are useful troubleshooting steps, but those tests still include many vehicle-side variables. 

If you believe your pump is not performing correctly, the correct next step is to return the pump assembly to us for inspection and bench testing. If the pump fails testing, we will address it. If the pump passes testing, the issue will need to be resolved elsewhere in the vehicle fuel system, installation, control strategy, or calibration.

In simple terms:

The log shows the system result. The bench test shows pump capability.  

When will my order ship?  

Usually within a couple of days of order placement, but this depends on parts availability. If you inquire, we do our best to give accurate estimates on shipping times.  While we love our customers and appreciate your enthusiasm, sending multiple inquiries about order status doesn’t accelerate shipping. Excessive check-ins may result in your pump receiving extra quality-control attention, possibly including a night of dinner and dancing before shipment (remember, you get one inquiry).

Inquiries are fine; repeated emails asking if it shipped yet are not. If you have a tight deadline, email us and we’ll provide an estimated ship date and do our best to accommodate. 

As with any aftermarket automotive project, we strongly recommend installing and shaking down parts before important dyno sessions, races, or events.

Unclaimed Items:

Products sent to Performance Fueling Solutions for inspection, evaluation, warranty review, or other service that remain unclaimed after 30 days of our last communication may be discarded or otherwise disposed of at our discretion. Customers are responsible for responding to communications and arranging return shipping within this timeframe.

If additional time is needed, please contact us before the 30-day period expires so we can make appropriate arrangements.

Is the owner bald, and does this impact fuel pump performance?

Yes, and through a complex chain of chemical reactions that are not well understood by modern science, the baldness imparts an approximate 10% increase to pump flow capacity. (no it doesn't)